Sales tax Policy
- Sales tax will be charged if you are located in the same state as our warehouse.
- Please note that your state of residence may require you to pay sales or use tax and file a sales or use tax return for certain purchases made from Northwestern Supply, Inc. Please consult your city, county and state tax policies to determine your applicable sales or use tax.
Delivery Schedule & Costs: We calculate shipping charges and transit time based on your shipping zip code and the total weight of your order. To view all of your shipping options and costs simply add the items you wish to purchase to your shopping cart. Then click the “Shipping time and cost calculator” in your shopping cart. After you enter your zip/postal code information, you will see a list of shipping options available to you.
Guaranteed Express Shipping: If we receive your order on any business day before 12 PM EST, we will ship your order that business day guaranteed or we will refund your shipping costs (Applies to in-stock items only. This does not guarantee against adverse weather conditions or natural disasters as defined by carrier). If you have an express package that was delivered late, send us an email with your order number and we will promptly take care of the situation. (Packages shipped via Ground service do not qualify for guaranteed shipping.)
Shipping Days: We ship Monday – Friday excluding major holidays.
P.O. BOX, APO, FPO: Please choose any US Postal service for these types of address. UPS will only deliver to a physical address. If you are unsure if UPS delivers to your address, please contact UPS at www.ups.com and check before placing your order.
Privacy: Northwestern Supply, Inc. will not share your information with any other person, entity, or in any other matter, or person(s). Northwestern Supply, Inc. respects the right to privacy. Information received will be used only for the sole purpose of Northwestern Supply promotions, sales, service, etc.
We never store credit card information. We use the latest encryption technology to protect your personal data, including your credit card information, to assure that every transaction you make at Northwestern Supply, Inc. will be safe. Once the transaction is complete, all credit card information is removed from our system.
All products sold will be free from defects in materials and workmanship affecting form, fit and function. We limit any claim under this warranty to the customer who purchased such product, and only while customer owns such product. The Limited Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation, or repairs made by anyone other than manufacturer. Any claim with respect to such products where the purchaser seeks a refund of the purchase price must be made 30 days from the original date of shipment by Northwestern Supply, Inc. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE STATE OF SOUTH CAROLINA.
OTHER THAN THE TERMS OF THE LIMITED WARRANTY SET FORTH IMMEDIATELY ABOVE, WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, AND WE DISCLAIM AND NEGATE ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.
Disclaimer of Liability
IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
If you need to return any product(s) purchased from Northwestern Supply, Inc, you must FIRST obtain a Return Merchandise Authorization (RMA) number, by contacting customer service at firstname.lastname@example.org or 1-800-225-1160. Customer will be responsible for return shipping cost.
Manner of Refunds
All refunds will be issued in the same manner as payment was received.