Counter Sales Associate
Job Title: Counter Sales and Customer Service Representative
Location: Seneca, SC
Position Type: Full-Time
Job Summary:
We are seeking a customer-focused and enthusiastic individual to join our team as a Counter Sales and Customer Service Representative. This role is pivotal in providing exceptional service to our customers, managing counter sales transactions, and handling inquiries. The ideal candidate will have a passion for customer satisfaction, strong interpersonal skills, and the flexibility to take on any other duties required to support the overall success of the business.
Responsibilities:
Customer Assistance:
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Greet and assist customers in a friendly and professional manner.
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Provide product information, answer inquiries, and offer solutions to meet customer needs
Counter Sales:
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Process sales transactions accurately and efficiently at the counter.
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Maintain an organized and visually appealing counter area.
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Upsell and cross-sell products to enhance customer satisfaction and increase sales.
Ordering Products:
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Assist customers with product selection and guide them through the ordering process.
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Place orders for products, ensuring accuracy and timely fulfillment.
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Collaborate with inventory and warehouse teams to track and manage stock levels.
Customer Service:
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Handle customer complaints and concerns with professionalism and empathy.
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Work closely with other departments to resolve issues and ensure customer satisfaction.
Cash Handling:
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Process cash and card transactions accurately.
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Maintain proper cash-handling procedures and reconcile cash at the end of each shift.
Product Knowledge:
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Stay informed about product features, specifications, and promotions.
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Provide training to customers on product usage when necessary.
Any Other Duties as Required:
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Be adaptable and willing to take on additional responsibilities as needed to support the overall efficiency of the sales and customer service functions.
Qualifications:
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High school diploma or equivalent.
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Proven experience in a customer service or counter sales role.
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Strong interpersonal and communication skills.
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Basic knowledge of products and their applications.
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Ability to handle cash transactions accurately.
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Familiarity with point-of-sale (POS) systems and basic computer skills.
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Excellent problem-solving and multitasking abilities.
If you are a customer-focused individual with a passion for sales and a commitment to delivering outstanding service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience.
Northwestern Supply, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.
Pricing Manager
Job Title: Pricing Manager
Location: Seneca, SC
Position Type: Full-Time
Job Summary:
We are seeking a strategic and detail-oriented individual to join our team as a Pricing Manager. This role is crucial in shaping the pricing strategy of our products, managing e-commerce pricing, and ensuring competitiveness in the market. The ideal candidate will be customer-focused, possess strong analytical skills, and be willing to take on any other duties required to support the overall success of the organization.
Responsibilities:
Pricing Strategy:
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Develop and implement pricing strategies to maximize profitability while maintaining competitiveness in the market.
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Conduct market research and analysis to identify pricing trends, customer behaviors, and competitive positioning.
E-commerce Pricing:
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Manage and optimize pricing structures for products sold through e-commerce channels.
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Collaborate with the e-commerce team to ensure consistency between online and offline pricing strategies.
Customer Interaction:
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Assist customers with pricing-related inquiries, providing clear and accurate information.
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Work closely with the customer service team to address pricing concerns and resolve issues promptly.
Competitor Analysis:
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Monitor competitor pricing strategies and market trends to make informed pricing decisions.
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Adjust pricing strategies as needed to respond to changes in the competitive landscape.
Profitability Analysis:
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Analyze sales data and financial metrics to assess the impact of pricing strategies on overall profitability.
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Collaborate with finance and sales teams to set and achieve revenue and profit targets.
Systems Management:
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Utilize pricing management software and tools to implement and monitor pricing strategies.
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Collaborate with IT teams to ensure seamless integration of pricing systems with e-commerce platforms.
Cross-Functional Collaboration:
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Work closely with sales, marketing, and product development teams to align pricing strategies with overall business objectives.
Any Other Duties as Required:
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Be flexible and willing to take on additional responsibilities as necessary to support the overall goals and objectives of the organization.
Qualifications:
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Bachelor's degree in business, marketing, or a related field.
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Proven experience in pricing management, preferably in an e-commerce setting.
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Strong computer, analytical and quantitative skills.
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Excellent communication and interpersonal skills.
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Familiarity with pricing software and tools.
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Knowledge of market trends and competitive landscapes.
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Ability to work collaboratively in a cross-functional team environment.
If you are a strategic thinker with a passion for pricing excellence and customer satisfaction, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience.
Northwestern Supply, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.